LEGAL
Privacy Policy
Last updated: August 2, 2026
Kollab LLC (“Kollab,” “we,” “our,” or “us“) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit sharekollab.com, create an account, or use the Kollab platform and related services (collectively, the “Service“).
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Kollab is a software platform designed to help sales teams organize, share, and manage sales content, digital sales rooms, AI-powered workflows, and related collaboration tools.
If you have questions regarding this Privacy Policy, you may contact us at:
Kollab LLC
General Questions: hello@sharekollab.com
Privacy Requests: privacy@sharekollab.com
Support: support@sharekollab.com
2. Information We Collect
The information we collect depends on how you use the Service.
Account Information
When you create an account, we may collect:
Name
Email address
Company name
Job title
Profile information
Authentication credentials
Account preferences
Billing Information
If you purchase a subscription, billing is processed by Paddle, our payment provider.
We may receive information such as:
Subscription status
Payment confirmations
Invoice information
Billing country
Tax information
Transaction identifiers
We do not receive or store your complete credit card information.
Payment information is processed directly by Paddle in accordance with their privacy practices.
Uploaded Content
You may upload content including:
Documents
PDFs
Presentations
Images
Videos
Contracts
Word documents
HTML files
Sales collateral
Marketing assets
Other supported file types
We process this information solely to provide the Service and related functionality.
AI Requests
When you use AI-powered features, we may process:
User prompts
Uploaded documents
Selected assets
Generated summaries
Generated action plans
AI-generated content
AI requests may be processed using third-party AI providers.
Usage Information
We automatically collect certain information about how you use the Service.
This may include:
Login activity
Pages visited
Workspace views
Time spent viewing content
Click activity
Device information
Browser type
Operating system
IP address
Referring website
Approximate geographic location derived from IP address
Date and time of requests
This information helps us improve the Service and understand product usage.
Cookies and Similar Technologies
We use cookies and similar technologies to:
Keep you signed in
Remember preferences
Improve security
Measure performance
Analyze usage
Improve functionality
You can control or disable cookies through your browser settings. However, some features of our Services may not function properly if cookies are disabled.
3. Information From Integrations
If you connect third-party services, we may receive information from those services based on your authorization.
Depending on the integration, this may include:
Meeting metadata
AI-generated meeting summaries
Action items
Contact information
Calendar information
Related business information
Supported integrations may include:
Fireflies
Fathom
Gong
Avoma
Otter.ai
Grain
Additional integrations added in the future
We only access information necessary to provide requested functionality.
4. How We Use Information
We use information we collect to:
Provide the Service
Authenticate users
Process subscriptions
Deliver AI-powered features
Store uploaded assets
Generate summaries and action plans
Provide customer support
Improve product performance
Develop new features
Monitor usage trends
Protect against fraud
Detect security incidents
Enforce our Terms of Service
Comply with legal obligations
Communicate with users
We do not sell your personal information.
5. AI Processing
Some features rely on artificial intelligence to generate content.
To provide these features, information you submit may be securely transmitted to third-party AI providers for processing.
AI-generated content is created automatically and may be inaccurate or incomplete.
Users remain responsible for reviewing AI-generated output before relying on it.
6. Legal Bases for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests, including operating, securing, and improving the Service
7. When We Share Information
We may share information with trusted service providers that help us operate the Service.
Examples include providers that assist with:
Payment processing
Cloud hosting
Authentication
Artificial intelligence services
Email delivery
Analytics
Customer support
Infrastructure monitoring
These providers are permitted to use your information only as necessary to perform services on our behalf.
We may also disclose information:
To comply with legal obligations.
To protect our rights or property.
To investigate fraud or security issues.
In connection with a merger, acquisition, financing, or sale of assets.
8. Information We Do Not Sell
Kollab does not sell your personal information.
We do not rent personal information to third parties for their independent marketing purposes.
9. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the Internet or electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the Service
Maintain your account
Comply with legal obligations
Resolve disputes
Enforce our agreements
Improve and maintain the Service
The length of time we retain information depends on the type of data and the purpose for which it was collected.
If you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are required or permitted by law to retain certain information.
We may retain limited information where necessary to:
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce our agreements
Maintain backup and disaster recovery systems for a limited period
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the ability to:
Access the personal information we maintain about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Object to certain processing activities.
Restrict certain processing activities.
Withdraw consent where processing is based on consent.
Lodge a complaint with an applicable data protection authority.
Not all rights apply in every jurisdiction.
To exercise your rights, contact us at:
We may request additional information to verify your identity before responding to your request.
12. Account Deletion
You may request deletion of your account by contacting us or using any account deletion functionality we make available.
Upon receiving a verified deletion request, we will take reasonable steps to delete or anonymize your personal information, subject to applicable legal, contractual, and operational requirements.
Deleting your account may permanently remove:
Your profile
Uploaded assets
Workspaces
AI-generated content
Account settings
Associated usage information
Some information may remain in backups or archived systems for a limited period before being permanently deleted.
We do not currently provide a general data export feature.
13. Third-Party Services
Our Service relies on third-party providers to operate certain features.
These providers may include services for:
Payment processing
Cloud hosting
Authentication
Artificial intelligence
Email delivery
Meeting integrations
Infrastructure monitoring
Analytics
Your use of third-party services may also be governed by their own privacy policies and terms.
We encourage you to review those policies before using integrated services.
14. International Data Transfers
Your information may be transferred to and processed in countries other than the country where you reside.
These countries may have different data protection laws.
Where required, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.
15. Children’s Privacy
The Service is intended for business users and is not directed to children under the age of 18.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact:
16. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to:
Know what personal information we collect.
Request deletion of personal information.
Correct inaccurate personal information.
Limit the use of certain sensitive personal information where applicable.
Exercise your rights without discrimination.
Kollab does not sell personal information as defined by California law.
California residents may submit requests by contacting:
17. European Privacy Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).
These rights may include:
Access
Rectification
Erasure
Restriction of processing
Data portability (where applicable)
Objection to processing
Withdrawal of consent
Requests may be submitted to:
18. Security
Protecting your information is important to us.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of personal information.
These measures may include:
Encryption of data in transit where appropriate
Access controls
Authentication safeguards
Infrastructure monitoring
Regular security improvements
Despite these efforts, no security system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our services
Applicable laws
Technology
Business practices
When material changes are made, we will update the “Last Updated” date at the top of this Policy.
Where required by law, we may also provide additional notice through the Service or by email.
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
Kollab LLC
Website: https://sharekollab.com
General Questions: hello@sharekollab.com
Privacy Requests: privacy@sharekollab.com
Support: support@sharekollab.com
Legal Notices: legal@sharekollab.com
Effective Date
This Privacy Policy is effective as of August 2, 2026.