LEGAL

Terms of Service

Last updated: August 2, 2026

Welcome to Kollab. These Terms of Service ("Terms") govern your access to and use of Kollab, the website located at sharekollab.com, and all related software, applications, products, and services (collectively, the "Service").

The Service is owned and operated by Kollab LLC ("Kollab," "we," "our," or "us").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

1. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements to use the Service.

The Service is intended for business and professional use. By using Kollab, you represent that you are using the Service on behalf of yourself or an organization that has authorized your use.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of the Service

Kollab is a cloud-based software platform designed to help sales professionals organize, manage, and share sales content with prospects and customers.

Features of the Service may include:

  • Digital sales rooms

  • File and asset management

  • AI-generated summaries and content

  • Proposal and presentation sharing

  • Engagement analytics

  • Meeting integrations

  • Third-party application integrations

  • Custom branding

  • Collaboration tools

  • Additional features released from time to time

We may add, remove, improve, or discontinue features at any time.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • Provide accurate information.

  • Keep your account information current.

  • Maintain the security of your password.

  • Notify us immediately if you believe your account has been compromised.

You are responsible for all activity occurring under your account unless prohibited by applicable law.

4. Organization Accounts

If your organization provides you access to Kollab:

  • Your organization may control your account.

  • Administrators may manage your access.

  • Administrators may access content associated with organizational accounts.

  • Your organization's policies may apply in addition to these Terms.

5. Acceptable Use

You agree to use Kollab only for lawful purposes.

You may not use the Service to:

  • Violate any law or regulation.

  • Infringe intellectual property rights.

  • Upload malicious software.

  • Distribute spam.

  • Attempt unauthorized access.

  • Interfere with the operation or security of the Service.

  • Reverse engineer or attempt to discover source code except where permitted by law.

  • Scrape or harvest information from the Service without authorization.

  • Circumvent security measures.

  • Impersonate another individual or organization.

  • Upload fraudulent or deceptive content.

6. Uploaded Content

You retain ownership of the content you upload to Kollab.

This includes, but is not limited to:

  • Documents

  • PDFs

  • Images

  • Videos

  • PowerPoint presentations

  • Word documents

  • Contracts

  • HTML content

  • Sales materials

  • Marketing assets

  • Other uploaded files

You grant Kollab a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, and display your content solely as necessary to provide and improve the Service.

We do not claim ownership of your content.

7. HTML Content

Kollab allows users to upload HTML content for display within the Service.

You are solely responsible for all HTML content you upload.

You agree that HTML content will not:

  • Execute malicious code.

  • Attempt to collect personal information without authorization.

  • Install malware.

  • Redirect users to deceptive websites.

  • Circumvent browser security.

  • Interfere with other users.

  • Contain hidden cryptocurrency mining software.

  • Violate applicable law.

Kollab reserves the right to remove HTML content that violates these Terms or presents a security risk.

8. Third-Party Integrations

The Service may integrate with third-party providers including, but not limited to:

  • Fireflies

  • Fathom

  • Gong

  • Avoma

  • Otter.ai

  • Grain

  • Other third-party services supported by Kollab

Your use of third-party services is governed by their respective terms and privacy policies.

Kollab is not responsible for the availability, accuracy, or performance of third-party services.

Changes made by third-party providers may impact integrations, and we do not guarantee uninterrupted compatibility.

9. Artificial Intelligence Features

Certain features of the Service utilize artificial intelligence to generate summaries, recommendations, action plans, and other content.

AI-generated content may:

  • Be inaccurate.

  • Be incomplete.

  • Contain errors.

  • Omit relevant information.

  • Produce unexpected results.

You are solely responsible for reviewing AI-generated content before relying upon or distributing it.

Kollab does not guarantee the accuracy or suitability of AI-generated output.

10. User Responsibilities

You agree to:

  • Maintain appropriate backups of your important information.

  • Obtain any permissions necessary before uploading content.

  • Respect applicable privacy laws.

  • Maintain appropriate rights to all uploaded material.

  • Use the Service responsibly.

You are responsible for ensuring that your use of the Service complies with all applicable laws and contractual obligations.

11. Intellectual Property

Except for content uploaded by users, all intellectual property rights in the Service, including software, designs, logos, graphics, interfaces, workflows, documentation, trademarks, and other materials, are owned by Kollab LLC or its licensors.

These Terms do not grant you ownership of the Service or any intellectual property belonging to Kollab.

You may not copy, reproduce, distribute, modify, create derivative works from, sell, lease, sublicense, or exploit any portion of the Service except as expressly permitted by these Terms.

12. Subscription Plans

Kollab offers both free and paid subscription plans. Features, usage limits, pricing, and availability may vary depending on the plan you select.

Current plans may include:

  • Free

  • Pro

  • Additional plans introduced in the future

Descriptions of available plans are provided on our website and may be updated from time to time.

13. Billing

Paid subscriptions are processed by Paddle, which acts as our Merchant of Record.

As Merchant of Record, Paddle is responsible for processing payments, collecting and remitting applicable taxes where required, issuing invoices, and handling certain payment-related compliance obligations.

By purchasing a subscription, you authorize Paddle to charge your selected payment method for all applicable fees, taxes, and recurring subscription charges.

You agree to provide accurate billing information and keep your payment information current.

If a payment cannot be successfully processed, we may suspend or terminate access to paid features until payment is received.

Payments processed by Paddle may also be subject to Paddle's applicable terms and privacy practices.

14. Automatic Renewal

Unless canceled before the end of the current billing period, paid subscriptions automatically renew at the then-current subscription price.

You authorize recurring billing until you cancel your subscription.

Renewal dates are determined based on your original subscription purchase date.

15. AI Credits

Certain subscription plans include monthly AI credits.

AI credits may be used for AI-powered features offered within the Service.

Unless otherwise stated:

  • AI credits renew at the beginning of each billing cycle.

  • AI credits have no cash value.

  • AI credits are non-transferable.

  • Unused AI credits do not roll over to future billing periods unless expressly stated by Kollab.

  • Additional AI credits may be purchased separately where available.

Kollab reserves the right to modify AI credit allocations, pricing, and usage policies.

16. Pricing Changes

We may modify subscription pricing, feature availability, or plan offerings from time to time.

When legally required, we will provide reasonable notice before price changes become effective.

Price changes will generally apply beginning with your next renewal period.

17. Free Plan

The Free plan is provided on an "as available" basis.

Kollab reserves the right to:

  • Modify Free plan limitations.

  • Remove features.

  • Add usage limits.

  • Discontinue the Free plan at any time.

We are not obligated to continue offering any free tier.

18. Cancellation

You may cancel your subscription at any time through your account settings or through Paddle's customer portal.

Cancellation prevents future renewals.

After cancellation:

  • Your subscription remains active until the end of the current billing period.

  • Paid features remain available until expiration.

  • No additional subscription charges will occur after the current term.

Deleting your account does not necessarily cancel an active subscription. You remain responsible for canceling recurring billing through the appropriate billing interface.

19. Refund Policy

Payments for paid subscriptions are processed by Paddle, our Merchant of Record.

Unless otherwise required by applicable law, purchases are generally non-refundable.

Customers may request a refund within 14 days of the original transaction date. Refund requests are reviewed on a case-by-case basis in accordance with Paddle's applicable refund policies and legal obligations. Submitting a refund request within the 14-day period does not guarantee that a refund will be granted.

If you wish to request a refund, you may contact us at billing@sharekollab.com or use the customer support options provided by Paddle.

You may cancel your subscription at any time. Cancellation prevents future renewals and takes effect at the end of your current billing period. Canceling your subscription does not automatically entitle you to a refund.

If a refund is approved, your access to the applicable subscription or paid features may be revoked.

20. Suspension of Service

Kollab may suspend or restrict access to the Service immediately if we reasonably believe that:

  • These Terms have been violated.

  • The Service is being used unlawfully.

  • Uploaded content presents a security risk.

  • Payment obligations have not been satisfied.

  • Continued access may harm other users or the Service.

We will make reasonable efforts to restore access when appropriate.

21. Termination

You may stop using the Service at any time.

We may terminate or suspend your account immediately if:

  • You materially violate these Terms.

  • Required payments remain outstanding.

  • Your account is used for fraudulent activity.

  • Your use creates security, legal, or operational risks.

Upon termination:

  • Your right to access the Service ends.

  • Certain information may remain in backups for a limited period consistent with our Privacy Policy.

  • Sections intended to survive termination will remain in effect.

22. Availability

While we strive to provide reliable service, Kollab does not guarantee uninterrupted or error-free operation.

The Service may occasionally become unavailable due to:

  • Maintenance

  • Software updates

  • Infrastructure failures

  • Internet outages

  • Third-party provider interruptions

  • Security incidents

  • Events outside our reasonable control

We are not responsible for losses resulting from temporary service interruptions.

23. Beta Features

From time to time, Kollab may offer experimental or beta features.

Beta features:

  • May contain bugs.

  • May change without notice.

  • May be discontinued at any time.

  • Are provided without guarantees of availability or performance.

Your use of beta features is entirely voluntary.

24. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOLLAB DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE ERROR FREE;

  • THE SERVICE WILL ALWAYS BE AVAILABLE;

  • AI-GENERATED OUTPUT WILL BE ACCURATE;

  • THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE;

  • UPLOADED CONTENT WILL NEVER BE LOST OR CORRUPTED.

YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF IMPORTANT INFORMATION.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOLLAB LLC, ITS MEMBERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOLLAB LLC'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO KOLLAB DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

  • ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

26. Indemnification

You agree to defend, indemnify, and hold harmless Kollab LLC, its members, officers, employees, contractors, affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, expenses, and reasonable attorneys' fees arising out of or relating to:

  • Your use of the Service.

  • Your violation of these Terms.

  • Content you upload or share through the Service.

  • Your violation of any applicable law or regulation.

  • Your infringement of any intellectual property or other rights of a third party.

This obligation survives termination of your account.

27. Copyright and Intellectual Property Claims

Kollab respects the intellectual property rights of others.

If you believe content available through the Service infringes your copyright or other intellectual property rights, please send a notice to:

legal@sharekollab.com

Your notice should include:

  • A description of the copyrighted work.

  • Identification of the allegedly infringing material.

  • Your contact information.

  • A statement that you have a good faith belief the use is unauthorized.

  • A statement that the information provided is accurate.

  • Your physical or electronic signature.

Kollab reserves the right to remove allegedly infringing material and terminate repeat infringers where appropriate.

28. Feedback

If you submit ideas, suggestions, feature requests, comments, or other feedback regarding the Service, you grant Kollab a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, commercialize, and incorporate such feedback without restriction or compensation.

Providing feedback is entirely voluntary.

29. Third-Party Services

The Service may link to or integrate with third-party websites, applications, APIs, or services.

Kollab does not control and is not responsible for:

  • Third-party content.

  • Third-party privacy practices.

  • Third-party availability.

  • Third-party functionality.

  • Third-party security.

Your use of third-party services is subject to their respective terms and policies.

30. Export Compliance

You agree to comply with all applicable export control and trade laws.

You may not use the Service if prohibited by applicable export regulations or sanctions.

31. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

32. Dispute Resolution

Before initiating formal legal proceedings, you agree to first contact Kollab and make a good faith effort to resolve any dispute informally.

If a dispute cannot be resolved through informal discussions, either party may pursue any remedies available under applicable law.

Nothing in these Terms prevents either party from seeking injunctive or equitable relief where appropriate.

33. Force Majeure

Kollab shall not be liable for delays or failures to perform resulting from causes beyond our reasonable control, including:

  • Natural disasters

  • Acts of government

  • War

  • Terrorism

  • Civil unrest

  • Labor disputes

  • Internet failures

  • Utility interruptions

  • Cyberattacks

  • Third-party service outages

  • Pandemics

  • Other force majeure events

Performance obligations will be suspended for the duration of the event.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Kollab may assign or transfer these Terms in connection with:

  • A merger

  • Acquisition

  • Corporate reorganization

  • Sale of assets

  • Financing transaction

35. Electronic Communications

By using the Service, you consent to receive communications electronically, including:

  • Account notices

  • Billing notices

  • Product updates

  • Security notifications

  • Legal notices

Electronic communications satisfy any legal requirement that communications be in writing.

36. Changes to the Service

We continually improve the Service.

Accordingly, we may:

  • Add features.

  • Remove features.

  • Modify functionality.

  • Change user interfaces.

  • Introduce new subscription plans.

  • Discontinue existing features.

We are not obligated to continue supporting any particular feature indefinitely.

37. Changes to these Terms

We may update these Terms from time to time.

When material changes are made, we will post the updated Terms on our website and update the "Last Updated" date.

Where required by law, we may also notify users through the Service or by email.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

38. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid provision shall be interpreted to most closely reflect the original intent to the extent permitted by law.

39. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver must be in writing and signed by an authorized representative of Kollab.

40. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Kollab regarding the Service and supersede all prior agreements, understandings, or communications relating to the Service.

41. Contact Information

If you have questions about these Terms, please contact us:

Kollab LLC

Website: https://sharekollab.com

Legal: legal@sharekollab.com

Support: support@sharekollab.com

General: hello@sharekollab.com

Effective Date

These Terms of Service are effective as of August 2, 2026.